Return Policy

1. Overview

At Moonflower, we strive to ensure customer satisfaction with every purchase. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

    2. Eligibility for Returns
  • Items may be eligible for return if:
  • The return request is made within [7/14/30] days of delivery.
  • The item is unused, unworn, and in its original condition.
  • All original packaging, tags, labels, and accessories are included.
  • Proof of purchase (receipt or order confirmation) is provided.
3. Non-Returnable Items
  • The following items are generally not eligible for return:
  • Personalized or custom-made products
  • Gift cards
  • Digital products or downloadable content
  • Perishable goods
  • Items marked as final sale or non-refundable
  • Products damaged due to misuse or improper handling
4. Damaged, Defective, or Incorrect Items
  • If you receive a damaged, defective, or incorrect item:
  • Contact us within 48–72 hours of delivery.
  • Provide your order number and clear photos of the item.
  • We will review the request and, if approved, offer a replacement, exchange, or refund.
5. Return Process
  • To initiate a return:
  • Contact our customer support team at [support@moonflower.com].
  • Provide your order details and reason for return.
  • Follow the return instructions provided by our team.
  • Ship the item to the designated return address.
  • Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.
6. Refunds
  • Once the returned item is received and inspected:
  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
7. Exchanges
  • We may offer exchanges for:
  • Defective items
  • Damaged products
  • Incorrect items received
  • Size or color exchanges (subject to availability)
8. Order Cancellations
  • Orders may be canceled before they are processed or shipped.
  • Once an order has been shipped, cancellation may not be possible and the standard return process will apply.
9. Shipping Costs
  • Original shipping charges are generally non-refundable unless the return is due to our mistake.
10. Contact Information