Return & Refund policy

The Moon Flower, each piece of crystal jewelry is thoughtfully selected and crafted with care. We value your trust and aim to provide a transparent and fair return experience.

Returns

Due to the personal, energetic, and handcrafted nature of crystal jewelry, we accept returns only under specific conditions.

You may request a return if:

  • You received a damaged or defective item

  • You received an incorrect product (different from what was ordered)

📩 Return requests must be made within 48 hours of delivery by emailing us with:

  • Order number

  • Clear photos/videos of the item and packaging

Once approved, return instructions will be shared.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or worn jewelry

  • Crystal jewelry purchased during sales or promotional offers

  • Customized or made-to-order items

  • Products damaged due to mishandling or improper care

  • Change-of-mind returns

⚠️ Natural crystals may have minor variations in color, texture, or inclusions, which are part of their authenticity and not considered defects.

Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method.

  • Shipping charges are non-refundable.

Exchanges

  • Exchanges are offered only for damaged or incorrect items, subject to availability.

  • If the same product is unavailable, you may choose an alternative product of equal value or receive store credit.

Cancellation Policy

  • Orders can be canceled within 12 hours of placing the order, provided the item has not been shipped.

  • Once shipped, cancellations are not possible.

Important Notes on Crystal Jewelry

  • Crystals are natural products and may vary slightly in appearance.

  • Healing, spiritual, or energetic benefits are based on traditional beliefs and personal experiences.

  • Our jewelry is not intended to diagnose, treat, or replace medical advice.

Contact Us

For any return, refund, or order-related queries, please contact us:

📧 Email: support@themoonflower.net